When encountering a problem or submitting a form and it will result in an error it is advised to send us a screenshot with that page. 

Please send us a screenshot that will include the entire screen so we can see the full page where that issue happened.


There are a few ways to take a screenshot, Please select the one that applies to you.


How to take a screenshot on your Mac

Screenshot of your whole screen:

  1. Press Command (⌘)-Shift-3.
  2. Find the screenshot as a .png file on your desktop.

Screenshot of a window:

  1. Press Command (⌘)-Shift-4. The pointer changes to a crosshair pointer.
  2. Press the Space bar. The pointer changes to a camera pointer.
  3. Move the camera pointer over a window to highlight it.
  4. Click your mouse or trackpad. To cancel, press the Escape (esc) key before you click.
  5. Find the screenshot as a .png file on your desktop.

How to take a screenshot on Windows

Screenshot of your hole screen in Windows 10:

  1. Press Windows key + PrtScn
  2. Find the screenshot as a .png file in Pictures/Screenshots folder

Screenshot of your whole screen in older versions of Windows:

  1. Press PrtScn key
  2. Open Paint app (or other image editing application if available)
  3. Paste the screenshot in Paint: 
    • press Ctrl + V on the keyboard (at the same time)
    • or right click + Paste
  4. Save the screenshot
  • press Ctrl + S on the keyboard (at the same time)
  • or go to File menu and click on Save
  • select where to save the screenshot
  • type a name for your screenshot
  • click Save button
  • find the screenshot as .png in the selected folder

Screenshot of a window in Windows:

Use the same steps as for Screenshot of your whole screen in older versions of Windows but press Alt + PrtScn keys at step #1


How to take a screenshot in browser

First you need to install an add on for your browser:

  • we recommend Fireshot: click on "Available for" to download the installer, then select for what browser you want to install it.
  • after you will install the add on you will see the button to the right hand side next to address bar
  • click on Fireshot button and select Capture entire page 
  • save the screenshot as image, PDF or to clipboard